Complaints Book

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IMPORTANT

The data entered in this document has been provided by the Client; therefore, it is truthful and fully accepted by the User.

CLAIM: Dissatisfaction related to products or services.
COMPLAINT: Dissatisfaction not related to products or services, or discomfort or discontent regarding customer service.

Filing a claim does not prevent seeking other means of dispute resolution, nor is it a prerequisite for filing a complaint with INDECOPI.

The Provider must respond to the claim or complaint within a period not exceeding fifteen (15) business days, which is non-extendable.
 

Privacy Notice regarding the Complaints Book

You are hereby informed that for the purpose of establishing an effective and efficient means of communication to respond to your complaint or claim and, likewise, to comply with Law No. 29571 and the Complaints Book Regulations of the Consumer Protection and Defense Code, your personal data will be recorded in the Database named "Complaints Book" (Libro de Reclamaciones) owned by Thais Corporation S.A.C. (hereinafter, THE COMPANY), domiciled at Av. Jartosisa Mz-A, Lt-12, Urb. San Fernando, Pachacámac, Lima, Peru, for the period necessary to comply with legal requirements or until such time as you request the deletion of your information.

Furthermore, THE COMPANY informs that Hosting services are provided by the company AjaxPerú Consulting S.A.C., whose storage is located in the United States of America. Any change regarding the Personal Data Processor will be communicated to your email address.

It is specified that the User may exercise the rights contained in the Personal Data Protection Law by sending a free communication to the email address: thais@thaiscorp.com.

Version dated March 21, 2026

PERSONAL DATA OF THE CLAIM / COMPLAINT

IF THE SERVICE WAS PERFORMED, THE FOLLOWING DATA ARE NECESSARY

CUSTOMER TYPE

GENERAL INFORMATION

CLAIM / COMPLAINT DETAILS

ATTACH EVIDENCE

If you have documents or images that serve as support for your claim/complaint, attach them in a ZIP file

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